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Unanswered

How to use Lead Score in Segment ?

Posted on by 2
Hello.
 
I would like to use a Lead Score in the segment. For exemple, create a segment for all leads with a Score D.
It doesn't work, I have such leads but the segment has 0 members.
How to make it work, where is a problem ?
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  • Suggested answer
    Megan V. Walker Profile Picture
    Megan V. Walker 1,801 Most Valuable Professional on at
    How to use Lead Score in Segment ?
    I agree with Siraj, but don't pick the lookup field for Lead score. Instead, choose the Score field, then you can do a more than or less than filtering based on a specific value. You have mentioned Score D, which perhaps could be the Grade you are referring to. In which case, pick the Grade field from the Lead score table instead. 
     
  • Suggested answer
    Siraj Abou Said Profile Picture
    Siraj Abou Said 30 on at
    How to use Lead Score in Segment ?
    Are you querying the scores from the "Lead" table or from the Lead Score table?
     
    Because leads score field needs to be selected from the Lead Score table which is a related table to the Lead. And you have to add first that table in your segment definition.
     
    After that you group the lead filter with the lead score filter
     

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