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Service | Customer Service, Contact Center, Fie...
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the "conversation widget" tab DOES NOT appear on the cc test page

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Hi

I am not seeing the "conversation widget" tab in my (sandbox/production) d365cc environment, while it is present in my 30-day-trial environment?

 

Indeed, when I am inside the copilot service admin, if I navigate to home > "your default contact center" > open > I can see the "conversation widget" ON MY 30-DAY-TRIAL ENVIRONMENT BUT NOT ON THE OTHER ONE

 

This conversation tab lists among other things "the embedded widget URL", which can be used for integration into third-party systems

 

Apparently it seems that the only way to toggle/activate this missing tab is to configure a working chat channel+workstream but these are configured as far as I know.

 

Do you have any idea how to otherwise make the "conversation widget" tab appear (in the "Test and manage the contact center setup")?

conversation widget tab on page called test and manage the contact center setup -billede.png
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