Hi
I am not seeing the "conversation widget" tab in my (sandbox/production) d365cc environment, while it is present in my 30-day-trial environment?
Indeed, when I am inside the copilot service admin, if I navigate to home > "your default contact center" > open > I can see the "conversation widget" ON MY 30-DAY-TRIAL ENVIRONMENT BUT NOT ON THE OTHER ONE
This conversation tab lists among other things "the embedded widget URL", which can be used for integration into third-party systems
Apparently it seems that the only way to toggle/activate this missing tab is to configure a working chat channel+workstream but these are configured as far as I know.
Do you have any idea how to otherwise make the "conversation widget" tab appear (in the "Test and manage the contact center setup")?

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