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parameter for application template msdyn_omnichannel_customer360

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Posted on by Andre Mitel

I'm using Channel Integration Framework 2 for customer service workspace.

When a phone call comes in I want create a session with the standard anchor tab msdyn_omnichannel_customer360.

I search the customer with its phone number and found the entity

How can i pass the entity id to the template so the customer is open ?

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Development / Customization / SDK

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Andre Mitel on at

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parameter for application template msdyn_omnichannel_customer360

But I have still no idea how to pass the entity id from type contact to this template msdyn_omnichannel_customer360
The documentation is confusing and without any examples

I try to pass JSON input during createSession
{

"entityId" : "XXX",

"entityName" : "contact"

}

without success
VaHiX 1,855 on at

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parameter for application template msdyn_omnichannel_customer360

you can use the automation dictionary in Dynamics 365 Channel Integration Framework 2.0:

https://learn.microsoft.com/en-us/dynamics365/channel-integration-framework/v2/administer/automation-dictionary-keys-cif

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