I have the Cases subgrid on Contact form. When I create a Case from there, a quick create opens in the side pane where I put the details in - a few fields on there. When I save the case and open it, the case does not get routed. I keep refreshing the queue item details on case form to check if it got routed but its still assigned to my queue since I am the user who created it (OOTB)
I have a basic routing rule where if its a case type of certain value, it gets routed to a queue.
This routing rule triggers perfectly when I create a case via the Case view. The only issue is it does not route the case when created via quick create
Cases not being routed when created via quick create
All good this is fixed now. The issue was with additional scripts on the quick create form causing possible conflict. I created a custom quick create form and replicated event handlers from the previous form that was causing the issue and it worked like a charm
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