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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Smart Assist is not ac...
Service | Customer Service, Contact Center, Fie...
Unanswered

Smart Assist is not activated

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Posted on by FB-07011219-0 2

Hi,

I would like to activate Smart Assist in my Customer Service Workspace. All AI settings are also enabled in the Admin Center, but Smart Assist still shows that suggestions are not activated.

Thank you in advance for your responses.

Screenshot 2026-01-07 134421.png
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Dynamics 365 Customer Service
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