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Sending email error using SysMailerFactory object

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Posted on by MS-29011540-0

242

Hello all,
We have an on-premise client when we try to send an email using SysMailerFactory object we got an error requesting authentication using SMTP.
When investigating we found that client uses relay outgoing email server which allows annonymous email senders without restrication,
but when using SysMailerFactory we got the following error:

did we miss something, please?
Here is the full code:

public static void sendEmailWithCC(str templateId, str emailTo, str emailCC, Map templateToken)
{
Email emailFrom, subjectTxt;
str emailFromName, emailBody;

var mailer = SysMailerFactory::getNonInteractiveMailer();
var messageBuilder = new SysMailerMessageBuilder();

[subjectTxt, emailBody, emailFrom, emailFromName] =
SendEmailHelper::getEmailTemplate(templateId);

if (emailTo != '')
{
System.Exception e;
try
{
messageBuilder.reset()
.addTo(emailTo)
.addCc(emailCC)
.setSubject(subjectTxt)
.setBody(SysEmailMessage::stringExpand(
emailBody, SysEmailTable::htmlEncodeParameters(templateToken)))
.setFrom(emailFrom);
//messageBuilder.addCc(emailCC);

mailer.sendNonInteractive(messageBuilder.getMessage());
}
catch(e)
{
checkFailed(strFmt("%1", e.ToString()));
}
}

}
Note that workflow notification emails are sent normally without any issues.

Categories:

Dynamics 365 Finance

Microsoft Dynamics AX

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Mohamed Amine Mahmoudi 26,390 Super User 2025 Season 2 on at

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Hi @MS-29011540-0,

It seems to me that the settings are not correct. Can you debug it to make sure that it is retrieving the SMTP connection informations correctly ?

Best regards,

Mohamed Amine MAHMOUDI

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MS-29011540-0 242 on at

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@Mohamed Amine Mahmoudi
Thanks for your reply,
The configuration in the email parameters doesn't have require authentication option, and they depend on a relay smtp server to send emails which allow anonymous senders and uses port 25.
workflow and system notification emails are sent successfully, meanwhile SysMailerFactory can't be sent giving the above error attached in the post.
After searching i will try to use the same technique workflows emails are sent (using SysEmailTable):

SysEmailTable::sendMail(sysEmailTable.EmailId,
'en-us', // Chosen language
'WhoYouSendThisTo@fakemail.com', // Who you're sending the email to
mappings, // Your variable mappings
'd:\\a.pdf' // Location of file attachment (server/client matters) or none
'' , // XML if you're using XSLT
true, // Traceable or not?
'admin', // Sending user
true); // Use retries?

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Suggested answer

Mohamed Amine Mahmoudi 26,390 Super User 2025 Season 2 on at

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Hi @MS-29011540-0,

I think you must ensure that the email settings are correct and working.

then in user options the sender email have the same email in email parameters.

Best regards,

Mohamed Amine

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