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Transaction still showing udner vendor transactions although settled through Vendor Payment journal

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Posted on by DAS-07080332-0

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Hello ,

A client have an issue where they went a create a vendor payment journal and posted ,

however the transaction is still showing when you go to all vendors - Select the vendor - settle transaction .

the voucher number is the same in the vendor payment and this transaction in the screenshot .

client wants to delete the this transaction since they already paid the vendor

when i go to all vendors - select vendor - transactions - and try to click on settlement - settle transaction and select that transaction mark it , the post button is greyed out

what to do in that case ?

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Dynamics 365 Finance

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Morgan Bazin 95 on at

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Based on your screenshot, there is no invoice transaction to settle the payment against.

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DAS-07080332-0 186 on at

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@Morgan Bazin so what do in that case ? how can i remove the transactioin?

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi,

This is a weird scenario. Can you check the payment journal if a double line was entered for the invoice? The open transaction is a payment transaction. The invoice is paid, only an amount for the payment is open.

Or maybe the payment journal was entered with another currency leaving an over payment? The amount of the open transaction, is that matching with the invoice amount? In that case, there might be a double payment entered in the journal. You will need to verify the journal as you can't just delete this open transaction.

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DAS-07080332-0 186 on at

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@André Arnaud de Calavon
hello i checked the vendor payment only 1 line same amount same currency

as far as i know client entered that vendor payment journal manually ( not sure how)

dont know whay to do vendor already been paid..i can also provide more screenshot if needed

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Can you share all the screen shot for the same transaction like invoice amount and payment you are talking about and including this one?

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Syed Haris Shah 741 on at

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Hi,

It seems that the payment may not have been linked to an invoice or any open vendor transaction, which is why it is still showing as “open.” Please check if an open invoice exists for this vendor. If so, you can settle the payment against it.

Furthermore, If the payment was made by mistake or is a duplicate, the correct approach is to reverse the payment through a vendor payment reversal journal and then settle both.

D365 F&O does not allow posted financial transactions to be deleted once they are updated, as this ensures audit and data integrity.

If you find this answer helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

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Yng Lih 1,560 on at

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Hi,

This could be a case of incorrect settlement. i.e. the payment is wrongly settled to another invoice, that's why you still see your invoice as "open/ unpaid".

Go the "Undo settlement" and check the settled records.

If this information was helpful, kindly mark it as 'Verified'. Thank you. :)

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Sagar121 827 on at

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I will go to that vendor and will check transctions and then will go to settlement history. This will give you idea of the actual picture.

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DAS-07080332-0 186 on at

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@Yng Lih its not showing under undo settlement

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Yng Lih 1,560 on at

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Hi,

Please try to go

Select the company and vendor account. Did you see any transaction?

If this information was helpful, kindly mark it as 'Verified'. Thank you. :)

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