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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Reporting in PPAC show...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Reporting in PPAC showing usage per user in CE environment

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Posted on by AH-31052106-0 293 Microsoft Employee
Hello, is there a report or method to get reporting on each user "that uses Dynamics" in a live environment withing PPAC? I know we have license usage reporting for F&O, but is there one for CE? 
 
Thanks
Categories:
Dynamics 365 Customer Insights - Journeys
Dynamics 365 Customer Insights - Data
Dynamics 365 Customer Voice
Dynamics 365 Sales
Microsoft Dynamics CRM
I have the same question (0)
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 305,012 Super User 2026 Season 1 on at
    Hi,

    Currently, there is no such report. I asked Microsoft to extend the current F&O reporting, as some users are now listed as being overlicensed on Project Operations where the users are actually using the core deployment on CE.
     
    Anyway, for a user to be able to use a CE app, a license is already required to be assigned as the enforcement is active for a long time on the CE side.
  • Adis Profile Picture
    Adis 6,766 Super User 2026 Season 1 on at
    Hi,
     
    I think there is a report in the M365 admin center where you can check the licenses for CE. Would be of course great to have it in one place like PPAC.
     

    Kind regards, Adis

     

    If this helped, please mark it as "Verified" for others facing the same issue

    Keep in mind that it is possible to mark more than one answer as verified

  • Suggested answer
    NeerajPawar Profile Picture
    NeerajPawar 165 on at
    Hi, 
     
    As others have pointed, unfortunately there is no user usage reporting in PPAC for CE.
     
    However, if your requirement is to get the user usage report on live environment then you could use "Get Last Login for Users" tool in XRMToolBox to generate your own report and compare it against the licensed users to know who are using the system and who are not. This would need Audit user access to be enabled. 
     
    You could get this data into power automate as well and automate the reporting based on your needs. 
     
    Regards,
    Neeraj Pawar

    ✅ Please mark as Verified if this answered your question

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