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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Error message in Utili...
Finance | Project Operations, Human Resources, ...
Answered

Error message in Utilities when upgrading to GP2018

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Posted on by Lisa Pelletier 13
Currently testing our upgrade from GP2016 to GP2018.
When trying to run a Utility Levey Billing Batch we are getting this error:
 
"Utility Account () has more than 1 Primary Owner.  Please fix this account and try the print again."
 
Doesn't matter what account it is, and there is only 1 Primary Owner on them, we still receive this error.
 
Any thoughts?
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Microsoft Dynamics GP
  • Verified answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,147 on at
    Error message in Utilities when upgrading to GP2018
    I think you need to open a support case with CentralSquare/Diamond.  They have a very detailed update process, and it can be very temperamental if you miss a step.  (I recall one key part after making sure to 100% complete the Diamond steps was to make certain to also register the DMS.AssemblyRegistrataor.exe application on each GP client.)

    I have found their support over the years to be very helpful, especially since you are being proactive and testing the upgrade before go-live. 

    Good luck!
  • Lisa Pelletier Profile Picture
    Lisa Pelletier 13 on at
    Error message in Utilities when upgrading to GP2018
    We have Diamond Municipal Software that is also installed with MS Dynamics (and do have the version that is compatible with it)
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,147 on at
    Error message in Utilities when upgrading to GP2018
    "Utility Levey Billing Batch" sounds like something from an add-in product.  Do you have any add-in products that need to consulted for your upgrade?

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