Skip to main content
Post a question

Notifications

Announcements

🌸 Community Spring Festival 2025 Challenge 🌸
News and Announcements icon
Community site session details

Community site session details

Session Id : LL68ZgzpAwhENuqxTPZu9W
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Error message in Utili...
Finance | Project Operations, Human Resources, ...
Answered

Error message in Utilities when upgrading to GP2018

Like (1) ShareShare
ReportReport
Posted on 31 Oct 2024 17:15:43 by Lisa Pelletier 13
Currently testing our upgrade from GP2016 to GP2018.
When trying to run a Utility Levey Billing Batch we are getting this error:
 
"Utility Account () has more than 1 Primary Owner.  Please fix this account and try the print again."
 
Doesn't matter what account it is, and there is only 1 Primary Owner on them, we still receive this error.
 
Any thoughts?
Categories:
Microsoft Dynamics GP
  • Verified answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 682 on 31 Oct 2024 at 20:30:40
    Error message in Utilities when upgrading to GP2018
    I think you need to open a support case with CentralSquare/Diamond.  They have a very detailed update process, and it can be very temperamental if you miss a step.  (I recall one key part after making sure to 100% complete the Diamond steps was to make certain to also register the DMS.AssemblyRegistrataor.exe application on each GP client.)

    I have found their support over the years to be very helpful, especially since you are being proactive and testing the upgrade before go-live. 

    Good luck!
  • Lisa Pelletier Profile Picture
    Lisa Pelletier 13 on 31 Oct 2024 at 19:27:34
    Error message in Utilities when upgrading to GP2018
    We have Diamond Municipal Software that is also installed with MS Dynamics (and do have the version that is compatible with it)
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 682 on 31 Oct 2024 at 19:14:37
    Error message in Utilities when upgrading to GP2018
    "Utility Levey Billing Batch" sounds like something from an add-in product.  Do you have any add-in products that need to consulted for your upgrade?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🌸 Community Spring Festival 2025 Challenge 🌸

Quick Links

🌸 Community Spring Festival 2025 Challenge 🌸

WIN Power Platform Community Conference 2025 tickets!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 293,568 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 232,621 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans