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Finance | Project Operations, Human Resources, ...
Suggested Answer

Revearsal of prepayment invoice with VAT

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Posted on by 50

Hello forum members

We are facing an issue as mentioned below:

  1. We have done a PO for example-001 for amount 3000/-plu Tax 10% 3300/-
  2. We have defined prepayment- 3300 with Tax.
  3. we have done prepayment invoices 1 - 1000+10% tax 1100
  4. we have done prepayment invoice 2- 1000+10% tax=1100
  5. we have  paid (vendor payment journal) for prepayment invoice 1-1100
  6. we have paid (vendor payment journal) for prepayment invoice 2-1100
  7. we have done prepayment invoice 3 for 500 + tax=550.
  8. Now we have done GRNs for PO, and we want to post standard vendor invoice- without completing the remaining prepayment invoice (550) and payment for prepayment invoice 3 (550)
  9. we are not able to post the standard invoice as system is showing an error.
  10. we are not able to remove the prepayment as well due to same error.
  11. the error is linked to VAT (Tax) GL.
  12. and the same error is shown for posting standard invoice as well- even if we do not apply prepayment.

    What could be the reason. How can we remove prepayment with VAT.

     

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  • Suggested answer
    vishalsahijwani Profile Picture
    353 on at

    Hi @CU01040835-0 ,

     

    The error message clearly shows that its coming from a customization done. So first things first please don't try to reverse the prepayment voucher directly.

     

    Try to create a vendor credit note for Invoice 3 using standard process.

     

    Once Invoice 3 is credited retry to post the standard vendor invoice against two prepayment amounts which are settled already i.e Invoice 1 and Invoice 2.

     

    If following above steps still shows the same error then you need to either disable the customization and check otherwise you will need to raise a ticket with Microsoft support but in that case its less likely that Microsoft support team will help as the issue is rising because of customization.

     

    Please check if this helps and mark it as verified answer so that if anybody else is facing same kind of issue then this answer can be of help to them as well. 

  • Anton Venter Profile Picture
    21,112 Super User 2026 Season 2 on at

    @CU01040835-0 

    I agree with @vishalsahijwani, that message is from a customization and should be obeyed. Check internally what the correct procedure is for this.

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