How to enable Email Clients in the Preview and Test in Marketing Emails

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Posted on by RS-02051323-0

Hi,

Could someone assist me with enabling the test and preview feature for email clients in the new D365 Customer Insights Journey environment? I'm having trouble accessing the Email Clients/Litmus section in the Marketing Emails, preview, and test tab.

Thank you in advance.

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Dengliang Li Microsoft Employee on at

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Hi,

I'm using the Customer Insights -Journeys trial version, which only has the basic preview feature for emails.

According to the official documentation, using the Advanced Preview feature requires Litmus to be enabled for the instance.

However, enabling this feature is currently only supported for outbound marketing emails.

Configure default settings in outbound marketing - Dynamics 365 Customer Insights | Microsoft Learn

Therefore, the feature you mentioned is only supported in outbound marketing emails.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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