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Customer experience | Sales, Customer Insights,...
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Is it possible to get info when user logged in and logged out from the Dynamics CRM?

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Posted on by 290

Hello!

Is it possible somehow to extract the data when user logged in or out? I would store this info into some custom entity in the Dynamics CRM.

Best regards,

Miha

I have the same question (0)
  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Miha,

    It's possible to log event when user logs in to Dynamics CRM - www.qgate.co.uk/.../ but it's not possible to log when user logs out.

  • Suggested answer
    LuHao Profile Picture
    40,892 on at

    Hi Miha,

    Agree with Andrew.

    1. As long as Auditing of User Access is enabled, then we can see the event and time of the user logging in to D365 in the Audit Summary View.

    Please refer to https://community.dynamics.com/365/b/d365demystified/posts/d365-quick-tip-audit-user-access-in-d365-v9-ce

    pastedimage1598538662920v1.png

    pastedimage1598538790697v2.png

    We can also make a SSRS report to see its result.

    Please refer to https://www.concurrency.com/blog/march-2016/creating-an-audit-report-for-user-logins-in-dynami

    2. Unfortunately, it is impossible to extract the information that the user logged out of D365.

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