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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Posting on Social medi...
Customer experience | Sales, Customer Insights,...
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Posting on Social media via Real time marketing

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Posted on by Jay33 10

Hello,

We are trying to post on social media via Real-Time Marketing. Currently, we are experiencing an error with the configuration of our social media account, as shown in the image.

We want to know if these features are not effective in real-time marketing or not. And also want to know if any new social media posting features are coming in near future from Microsost. 

Could someone assist me with this, please?
Thanks!

I have the same question (0)
  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,827 Super User 2025 Season 2 on at
    Posting on Social media via Real time marketing
    Hello Jay,
     
    As per the MSFT article, Social media posting with Dynamics 365 Customer Insights - Journeys https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/social-posting
     
    The above article only applies to outbound marketing, which will be removed from the product on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    Regards,
    Daivat Vartak
  • Veceldon Profile Picture
    Veceldon 2 on at
    Posting on Social media via Real time marketing
    Is there still nothing planned for this? It would be cool to add something like this for LinkedIn. I've been using it a lot and my page is getting really popular. I did buy a few followers first, but it was worth it because I have a lot now. You can check top4smm and discover the details on how to boost your social media accounts.
  • JillianM Profile Picture
    JillianM 23 on at
    Posting on Social media via Real time marketing
    I believe there's a current issue with LinkedIn. I had a recent ticket and support said a fix was planned for February but I haven't seen any updates. 
  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 732 Moderator on at
    Posting on Social media via Real time marketing
    Hi, 
     
    Social Media posts are not available in Real-time Marketing. As far as I know there is nothing on the roadmap as well, also not planned, i think the feature wasn't used enough in Outbound. 
     
    Hope this helps
    Pauline

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