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Customer experience | Sales, Customer Insights,...
Answered

Marketing data configuration : custom entities

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Posted on by 95

Hello,

In Dynamics Marketing in advanced settings under 'Marketing data configuration' it is possible to define which entities can be used for making segments. We have custom entities which at this moment are not listed here. Is there any way to use custom entities in segmentation ?

Thanks,

Peter

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  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Peter,

    You could follow steps below to enable custom entities for segmentation. (make sure that you have set 1:N or N:1 or N:N relationship between the custom entity and contact entity.)

    1. In customization, enable "Change Tracking" option for custom entity.

    pastedimage1594344452456v2.png

    2. In Settings > Marketing settings > Marketing data configuration, enable the custom entity then Publish Changes at top of the list, it takes up to half an hour to take effect.(And we can't roll change back.)

    pastedimage1594345183093v3.png

    3. Result:

    pastedimage1594345786247v4.png

    Also, here are other tutorials could be taken as reference:

    https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-sync

    https://community.dynamics.com/crm/b/passiondynamics/posts/enable-custom-entities-for-marketing-segment-dynamic-query

    Regards,

    Clofly

  • TWS - PVB Profile Picture
    95 on at

    Hello Clofly,

    Again you saved my day !!! Thanks a lot for your spot-on answers !

    Kind regards,

    Peter

  • slx Profile Picture
    386 on at

    great, worked for me too

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