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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Collection Letters
Finance | Project Operations, Human Resources, ...
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Collection Letters

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Posted on by NC-18121538-0 34
Have a quick question - when a collection letter is triggered from a past due invoice, does it also list ALL other past due invoices? Say there are two that are 60 days past due, and a new invoice hits 30 days past due and a collection letter is sent - will that letter include all three past due invoices or just the 30 day pasts due invoice that triggered the letter?
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Dynamics 365 Finance
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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,069 Super User 2025 Season 2 on at
    Hi NC,
     
    It is based on setup. You can choose to send different letters per transaction level or one per customer including all due invoices. See also the documentation: Process collection letters - Finance | Dynamics 365 | Microsoft Learn
  • Verified answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh 14,679 Super User 2025 Season 2 on at
    Hi,

    All past-due invoices will be included in the same pool when running the collection letter—for example, Collection Letter 1, where all past-due invoices will receive this collection letter code if all have "None" as collection letter code.

    However, if other past-due invoices are already posted with Collection Letter 1, you will need to run Collection Letter 2 to include them in a new collection letter.

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