Unable to view PO details when on vendor collaboration

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Posted on by User D365

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When PO is send for confirmation to vendor through vendor collaboration.

When vendor is opening the PO details are bit showing in the portal.

blank screen after opening PO.

assigned roles to vendor portal user.

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Ramit Paul 22,797 Most Valuable Professional on at

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can u check vendor collaboration is active in general tab in vendor master?

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User D365 183 on at

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yes it is active

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André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi User D365,

Is there a person linked to the user used for this vendor? The contact person of the vendor should be linked to the user to have records visible.

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Suggested answer

Hana Xue Microsoft Employee on at

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Hi,
You can view this document to manage vendor collaboration users. https://blog.pa.com.au/microsoft-dynamics-365/vendor-collaboration-in-dynamics-365/ And you can also check the following old thread and check if you missed any steps. the old thread mentions that setting up a vendor collaboration user has three stages.
1.Setup vendor contact.
2.Add vendor contact to azure active directory users.
3.Provision vendor user and approve request
Setup Vendor Collaboration User (dynamics.com)
Best Regards,
Hana

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User D365 183 on at

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Dear All,

We have fixed the issue.

Thanks for your responses.

This is a bug in the system.

Below are the details of the solution:

We initiated a support ticket with Microsoft to address the issue.

A support engineer from Microsoft confirmed that there was a bug in the warehouse address form.

To resolve the issue, follow these steps:

Navigate to Warehouse and select the desired warehouse.

Proceed to the address section and click on "Advance."

Personalize the address by adding the private option.

If the private option is set to "Yes," vendors will not have visibility into the purchase order details in vendor collaboration.

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CU14110505-0 2 on at

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As per the resolution provided above, the private option is set to No in the warehouse address form. Still, I'm unable to see the purchase order line details in the Vendor portal during the invoice process.

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