See segments that are part of a customer journey

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Posted on by Adner

The release notes for the D365 Marketing June update lists two new features that should make it possible to see which segments are part of a customer journey, and to see which customer journeys that contains a certain segment:

Customer journeys

See which segments are used in a customer journey in the new Segments used section in the customer journey's General tab.

Segment management

See which customer journeys use a segment in the new Customer journeys using segment section in the segment's General tab.

I have updated my Marketing application to the June update but I can not find this section in neither the Segment or Customer Journey Form. Is this functionality not available or am I somehow missing it?

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cloflyMao 25,210 on at

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Hi Adner,

Have you run any live customer journey in your Marketing application?

We need to at least run one customer journey for the segment to display the section.

Regards,

Clofly

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Adner 33 on at

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Thanks, that was exactly what I was looking for!

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cloflyMao 25,210 on at

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Hi Adner,

If my answer works for you, please kindly mark as verified to close the thread, it would be really appreciated. :)

Regards,

Clofly

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Adner 33 on at

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Sorry but I don't see the option for marking the answer as verified.. Have you marked your reply as suggested answer?

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cloflyMao 25,210 on at

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Hi Adner,

We can click "Yes" under "Did this answer your question?" to mark it as verified.

Regards,

Clofly

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Adner 33 on at

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Thanks! I must have been blind.. :-) Thanks a lot once again for your help!

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cloflyMao 25,210 on at

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Hi Adner,

It is very glad that your problem has been solved.

Feel free to ask any question. :)

Regards,

Clofly

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