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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Load Contact Point Con...
Customer experience | Sales, Customer Insights,...
Answered

Load Contact Point Consents

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Posted on by MAVE 43
Hi gurus
 
Does anyone have a workaround for the loading of Contact Point Consent records from Subscription lists (Outbound). It seems like it is not possible to load contact consent records into RTM from a subscription list unless the Contact Owner and the owner of the Compliance Profile is in the same Business unit? 
 
I want to create opt-in records for all the records in a subscription list to a specific Compliance Profile, Consent Purpose (Commercial) and topic. i want to do this using my user (sys admin user) but the only contacts that get created in the Contact Point Consent lad is the once that have a owner in the same BU as I'm in. 
 
Is there away around this? Or do I need to load each Subscription list in to RTM using a user belonging to the same BU as the contacts in the subscription list?
 
Regards Mattias
I have the same question (0)
  • mcrthomas Profile Picture
    mcrthomas 166 on at
    We imported ours when we moved to Real-time.  This is what our spreadsheet looks like:
     
    Contact Point
    Email
    Tracking
    Reason Text
    Reason
    Source
    Status
    		Correlation ID
    email@email.com
    Opted In
    Opted In
    Opt-in - Landing page
    Opt-in - Landing page
    Internal
    Active
    		fffc9dcf-548c-ed11-81as-000d3a5657d3
    It took a while to set this up because we wanted to bring in the Opt-Outs as well.
  • Verified answer
    antando Profile Picture
    antando Moderator on at
    Hi Mattias,
     
    Currently, load Consent relies on the logged in user's Business Unit to filter the contacts that it can look at for creating the contact point consent records. This was done to ensure consistency in ownership between the Contact and Contact Point Consent records. 
     
    Going forward, we are changing this behavior and we will be removing this filtering on Load Consent flow. The changes are getting shipped as part of one of our December release. Once you upgrade your environment to the December release, you should be able to see the new behavior that doesn't filter based on Business Units anymore. 
     
    This response assumes that you do not have Business Unit Scoping feature turned on for Real-Time Journeys. 
     
    Regards,
    Anubhav

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