(?) "Help and Support not working.

(1) Share

Report

Posted on by KasparsSemjonovs

4,764 Super User 2025 Season 2

Similary as in this post (Solved: (?) "Help and Support not working.) we encountered that sometime during last month, the Help button (?) is not doing anything. Unfortunatelly I don't get to that link posted in the solution there, but is really the only solution to upgrade the BC version? as adding newer CU would still require it to be done by Microsoft partner, not by us internally.
We are using BC v23.2 on-premise.

I can still open Page inspection via shortcut, but help shortcut is not working. Tested this on Chrome and Edge and behavior is the same. Also tested this on Win10 and Win11 computers. The same issue.

Any solutions to this? has someone else encountered this?

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (8)

Answers (1)

Nyakinyua 55 on at

Like (0)

Report

Hi, I’ve encountered the same issue with the Help button (?) not responding.

Was this reply helpful? Yes No
Suggested answer

Gerardo Rentería Ga... 25,157 Most Valuable Professional on at

Like (0)

Report

Hi

I hope this can help you: Migrating to 2024 Cloud, Help "?" is not working

Best

GR

Was this reply helpful? Yes No
KasparsSemjonovs 4,764 Super User 2025 Season 2 on at

Like (0)

Report

Hi,

@gdrenteria - the solutions provided in those posts are not really meaningful.
The Edge update was 2 years ago, and of course all are using newer version. I assume one option is just to wait until the browser team finds the bug and fixes it in next updates?

Was this reply helpful? Yes No
Gerardo Rentería Ga... 25,157 Most Valuable Professional on at

Like (0)

Report

Hi

You're right, we may have to wait for a new patch as happened in the past. I haven't seen, or I haven't been able to search on Yammer to see if there is a post about this bug now.

Best

GR

Was this reply helpful? Yes No
Verified answer

Valentin Castravet 31,340 Super User 2025 Season 2 on at

Like (4)

Report

There's a more recent thread on yammer about this:

You can try this fix:

Alternatively, you can try firefox? Or upgrade to the latest CU if possible.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

Was this reply helpful? Yes No
KasparsSemjonovs 4,764 Super User 2025 Season 2 on at

Like (0)

Report

Thanks for the update Valentin!

Was this reply helpful? Yes No
Suggested answer

Valentin Castravet 31,340 Super User 2025 Season 2 on at

Like (1)

Report

Glad it helped!

Was this reply helpful? Yes No
KasparsSemjonovs 4,764 Super User 2025 Season 2 on at

Like (0)

Report

The issue still persists, so most likely it is not bowser issue. Tried on Edge, Chrome, Firefox - everywhere the same issue. After pressing the ? button, nothing happens.
Anyone else has encountered this?

Or maybe we have something missing in our instance setup?

Was this reply helpful? Yes No