How to enable Unified routing

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Posted on by Aarnav

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Hi all,

Newbie here.

I am looking at the routing options for incidents(cases) to a particular queue. I came across Unified routing which appears to be disabled nad needs to be disabled by tennat administrator. Just wondering in what scenarios the unified routing would need to be enabled.

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Aarnav

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Prashnat Verma 287 on at

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Hi Aarnav,

You can read about the same from below URLs.

docs.microsoft.com/.../overview-unified-routing

docs.microsoft.com/.../set-up-routing-process

Thanks

Prashant Verma

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Aarnav 125 on at

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Hi Prashant

Thanks for your reponse.

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