Omnichannel Smart Assist Bot Integration suddenly not working anymore

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Posted on by jonianas

Hi,

We've recently setup a smart assist bot and added it to our workstream. It was working fine last week but when I tested today, our smart assist bot (which shows a card on the productivity panel) does not work anymore. The bot in Azure is working properly when tested via the "test in web chat" function in Azure.

Is there a recent update to OCS which may have caused this?

Thank you very much!

I dont have much experience with this, but im guessing based on the logs the smart assist was received, but not being rendered:

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Hi jonianas,

You would better raise a ticket to contact Microsoft.

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