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I set up a queue with a shared mailbox for the incoming email address. It seemed to take 3-5 minutes from when I sent the email to when it showed up in the queue, sometimes longer. Then I set things up so it auto-creates a case and associates the email activity with the case - it's still taking around 5 minutes before the email shows up on the Case's activity feed. Is this expected behavior? Is there anyway to speed things up?
Hi Ben，
Yes. It is indeed the expected behavior.
As the following document said, email synchronization occurs every 5 minutes in dynamics 365.
After an incoming sync cycle is completed, a mailbox will postpone the processing of incoming emails for five minutes. This means the mailbox will be ready for processing again in five minutes.
https://docs.microsoft.com/en-us/power-platform/admin/server-side-synchronization#incoming-sync-frequency
Also, the following is also very important:
Having long-running synchronous customizations (plug-ins and workflows) in the email delivery flow can lead to lower throughput. Moving these customizations to async execution can improve throughput.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
hey buddy ol' pal, uh, er, you wouldn't have a great explanation of how you accomplished the auto-create of case and associating the email to that case?
I am trying that with automatic record creation and via a workflow an I am not having much luck.
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