Building a hyperlink in email template adds span tags around dynamics text

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Posted on by FM-22040757-0

Hello,

I have an email template that I want to use by inserting in an email that is sent out from Dynamics.

The email template has some generic text, thanking the customer etc.., and at the very end I am dynamically building a hyperlink that has the name of the person and case # in the URL.

These two placeholders are inserted through the Insert Dynamic Text button in the email template.

The hyperlink is build OK and the values for the two placeholders are showing as well except that around these two values a is added before and after. When the user click the URL Chrome opens with a blank page but if the user manually removes the and in the URL all works fine.

1-2 month ago this worked with no issues and suddenly it seems that it starting doing this.

Templates that we have made 1-2 month ago and did not touch since are not affected by this behavior,

It looked as if something changed in the email template editor.

Incorrect URL

https://nam.dcv.ms/99999999?lang=en-us&ctx=%7B%22Case'%3A'FD-INC-99999'%2C'First%20Name'%3A'Joe Smith'%7D

Removing spans makes it work
https://nam.dcv.ms/99999999?lang=en-us&ctx=%7B%22Case'%3A'FD-INC-99999'%2C'First%20Name'%3A'oe Smith'%7D

Thank you for your suggestions

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Dynamics 365 general

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi,

Can you tell us what Dynamics 365 application this question is related to? There are several different solutions in the Dynamics 365 family, like: Sales, Finance, Supply Chain Management, Project Operations, and Business Central.

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FM-22040757-0 66 on at

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Hello,

I am experiencing this issue in Customer Service and Sales Apps.

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RP-16042019-0 14 on at

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Hi Team Microsoft.

Wondering if there is any solution to what 'FM-22040757-0' posted a couple days ago? We are noticing tags within our link that we embed in our email template within Dynamics customer service app. (the link is not rendering).

Thank you.
Russ Pereira

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Honbo 15 on at

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Hello,

I can confirm the hyperlink bug in our environment, this is in Dynamics 365 Sales, all of our email templates with dynamic values in links are now broken with extra tags added.

Related to this, Microsoft has mismatching documentation, this page mentions "To include data fields in a hyperlink", so it should be supported:

https://learn.microsoft.com/en-us/power-platform/admin/create-templates-email

While this page, it mentions "Dynamic text in a hyperlink or an anchor tag isn't supported":

https://learn.microsoft.com/en-us/power-apps/user/email-dynamic-text

So which one is it?? Are dynamic texts in hyperlinks supported or not?

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Sam Conroy 274 on at

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We are also getting this in our Dynamics 365 Sales/CE environments.

Looks like it's been happening for a while now and the only alternative is to build the email into a Power Automate Flow.

If anyone has any suggestions to make it work in a traditional email template please let us know

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FM-22040757-0 66 on at

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Hi Sam,

What I ended up doing was creating a virtual/calculated column where I do the concatenation and then I am sending this field in the email as there is no need anymore to concatenate.
I

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Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at

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This avoids the  issue completely since the email editor isn’t trying to wrap individual dynamic fields. So far, this workaround has been working consistently without breaking.

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