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Service | Customer Service, Contact Center, Fie...
Answered

Schedule board tab separation as per the timeframe

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I need to create two tabs on schedule board, some resource will be working 10-1 and some 11-3, how do I automate the claendar setting. I did manually for 2 and then thought of creating a calendar template and apply it to resources. is this better way.

Once i set the calendar I would need to add a column in filter pane, and apply query.  i created option set on bookable resource booking and added calendar(10-1) and calendar (11-3) but

Question 1)   how do I put a querry for this on schedule board as I did  add column.  I added this column on schedule board and it came up nicely now i want to include it in query, 

<control type="combo" source=" optionset" key="FlexType" label-id="SB_Panel_FlexFilter" entity=" bookableresource " attribute="qch_calendar" multi="true" >
<data>
<value id="1" />
<value id="2" />
</data>
</control>

Question 2)   Is there a better approach to achieve this functionality.

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  • Verified answer
    Al Iggs Profile Picture
    on at

    Not sure what you're trying to achieve. For part 1 you are right, you can either create a template and apply it to max 25 resources at once or use the API to update working hours from an external system or a canvas app. For part 2, you want to add an option set and then be able to filter resources by "10-1" or "11-3"? First of all the option set should be on the resource, not the booking. Have a look at the attached doc, should be a good starting point.

    Extend-the-Schedule-Board-with-a-custom-resource-attribute.pdf

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