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Customer experience | Sales, Customer Insights,...
Answered

Multi Form selection option not showing

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Posted on by 15

Hi all,

I have a new deployment of Microsoft Dynamics 365 "Sales Professional".  I have multiple forms created (with proper security role assignments) for the "Accounts" entity.  However, when viewing "Accounts" I do not see the option for switching between forms.  The strange thing is that I can access the CRM through the "Sales Team Member" limited version and the option to select optional forms is available.

Same user (sys admin), but different behavior between "Sale Professional" full experience and "Sales Team Member" version.

What could be impacting my ability to see the optional forms for the Accounts entity differently between the two?

Any insight and/or guidance to correct this would be greatly appreciated.

Thanks.

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I have the same question (0)
  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    It seems that for your "Sales Professional" all of the forms except the one were dropped. You can configure that list using App Designer - docs.microsoft.com/.../add-edit-app-components

  • BB-30101906-0 Profile Picture
    15 on at

    Thank you!!  That got me in the right place to see what was happening.  Simply need to include additional forms in the defined app design.

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