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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service show tra...
Service | Customer Service, Contact Center, Fie...
Answered

Field Service show travel times back home

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Posted on by Amelle2903 12
Hello, is there a solution so that the technician's back travel time for his last appointment of the day is displayed on the map?
 
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Dynamics 365 Field Service
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,324 Most Valuable Professional on at
    Field Service show travel times back home
    use Travel Time Calculation with Route Optimization in Dynamics 365 Field Service. To show the technician’s return travel time after the last appointment:
    1. Enable “Return to Warehouse” or “Return Location” in the Resource Scheduling Optimization (RSO) settings.
    2. Set a “End Location” (e.g., home/office) for the resource in their profile.
    3. RSO will then calculate and display the back travel time on the map and schedule board.
    Ensure the RSO scope and goals include travel time for accurate visualization.

     
  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    Field Service show travel times back home
    Hey!
    Are your technicians configured with "Location agnostic" or "resource address"?
     
    Regards,

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