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Customer experience | Sales, Customer Insights,...
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Unified Interface Apps dissapeared

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Posted on by 35

Hello,

Out of the blue, employees no longer have access to any of the unified interface apps. I made sure they have the correct permissions and made sure the role "Customer service app access" was selected. When I gave them the "system customizer" role, they are able to access and use the UI apps, but when I remove it, they no longer can. We made no recent changes to security roles, so I'm not sure why this just happened out of no where. Anyone have any idea how to fix this? I don't want to let them stay on "system customizer" for too long.

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  • Verified answer
    Ana Pereira Profile Picture
    on at

    Hello MB

    From the description seams that can be related to team members license enforcement, 

    https://docs.microsoft.com/en-us/dynamics365/get-started/team-members-license 

    pastedimage1615130765184v1.png

    this is why users with sys admin can see also custom app. 

    pastedimage1615130822398v2.png

    you should also consider this 

    pastedimage1615130919394v3.png

    I hope it helps. 

    Have a good day!

  • mb1229 Profile Picture
    35 on at

    Ah i see, thank you for your response. This greatly helps.

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