Unable to Update Closed Cases

(0) Share

Report

Posted on by Community Member

Hello,

I am trying to run Workflow as On-Demand to update fields on multiple Case records, which are all closed cases. When I try to run the Workflow, it throwing me error because the cases are closed. I am getting the following error on Process Session details:

Message:

""Since case is resolved and read-only, only these attributes are updatable : "ownerid", "owneridyominame", "owneridtype", "owninguser", "statecode", "statuscode", "modifiedon", "modifiedby", "modifiedonbehalfby", "owningbusinessunit" , "processid". If you need to edit other fields, please reactivate the case.""

I cannot activate individual Case records as we will run this Workflow on thousands of records. Please help me.

I have the same question (0)

All responses (7)

Answers (1)

Suggested answer

Nishant Rana 11,325 Microsoft Employee on at

Like (0)

Report

RE: Unable to Update Closed Cases

With 2021 Release Wave 1, now it is possible without reopening the case record for CRM Online.

nishantrana.me/.../

Was this reply helpful? Yes No
a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

RE: Unable to Update Closed Cases

I'm afraid "take it or leave it" is the only appropriate term here.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Unable to Update Closed Cases

Prakash and Andrew,

The problem is I can activate and deactivate and keep a flag on Second workflow. There are many OOTB workflows and plugins which will fire when we do this. This will be a bigger mess if it is in the Prod.

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (0)

Report

RE: Unable to Update Closed Cases

Then include some kind of the flag that will be a sign that the second workflow shouldn't start and include that the check for that sign in the workflow that is triggered on "Deactivation" of the case.

I'm afraid you have no other way. Good luck.

Was this reply helpful? Yes No
Suggested answer

Prakash Kalimuthu on at

Like (0)

Report

RE: Unable to Update Closed Cases

Hi Harsha,

Can you please try this, in your on demand workflow include first step for "change status" giving any open status reason.

Step 2 include updating necessary fields and in step 3 again change status to closed/completed.

Please mark it as resolved, if it solves your problem.

Regards,

Prakash

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Unable to Update Closed Cases

Deactivation will trigger a different workflow which will replace the input data from this workflow with a different data. I can't do this.

Was this reply helpful? Yes No
Verified answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

RE: Unable to Update Closed Cases

Hello,

I'm afraid there is no other way. You can include the Activation/Deactivation piece in your workflow.

Was this reply helpful? Yes No