Dynamics Community Forum Thread Details

Hello Tommy,

This is a classic and frustrating Dynamics 365 error, often with a few potential causes.

Let's break down troubleshooting steps, given the information you've provided:
1. Confirm Error Scope and User Details:

Specific Users: While you've tried the System Administrator role, double-check if the issue affects only a specific group of users or everyone.
Browser/Device: Ask users if they are experiencing the issue on a specific browser (Chrome, Edge, Firefox, etc.) or device (desktop, tablet, mobile).
Clear Browser Cache: A simple but often effective step. Ask users to clear their browser cache and cookies.

2. Investigate Recent Changes:

Customizations: Were any recent customizations deployed (plugins, workflows, JavaScript, etc.) around the time the issue started (March 14th)?
Data Imports/Bulk Operations: Were there any large data imports or bulk operations performed that might have affected system performance or data integrity?
Updates: While you've noted the server version, were there any recent updates or deployments in the environment?

3. Server-Side Issues:

Trace Logs: Enable tracing on the Dynamics 365 server (if you have access) to capture detailed error logs. This can provide clues about the root cause.
Event Viewer: Check the Windows Event Viewer on the Dynamics 365 server for any application or system errors that might correlate with the issue.
Database Check: If you have database access, run database integrity checks to ensure there are no data corruption issues.

4. Advanced Find Specific Troubleshooting:

Saved Views: Ask users if they are experiencing the issue with a specific saved view in Advanced Find. Corrupted saved views can sometimes cause this error.
FetchXML Queries: If possible, try to replicate the Advanced Find query using FetchXML Builder in XrmToolBox. This can help isolate if the issue is with the query itself.
Entity Permissions: Even though you've tried the System Administrator role, double-check the entity permissions for the entities being queried in Advanced Find. There might be a specific entity where permissions are misconfigured.

5. Environment Differences:

Sandbox/Dev Environment: If you have a sandbox or development environment, try to replicate the issue there. This can help isolate if the problem is specific to the production environment.
Region/Data Center: If your Dynamics 365 is hosted in a specific region, check if there are any known service outages or performance issues in that region.

6. Microsoft Support:

Service Health Dashboard: Check the Microsoft 365 Service Health Dashboard for any known issues with Dynamics 365.
Support Ticket: If you've exhausted all troubleshooting steps, open a support ticket with Microsoft Support. Provide them with detailed information, including error messages, user details, and steps to reproduce the issue.

Additional Considerations:

Temporary Issue: The fact that the issue was temporary and resolved itself is interesting. It could point to a temporary service disruption or a background process that was causing the problem.
Recent Update: While you've provided the version, check if there were any updates or patches applied shortly before the issue started.

Steps to Take Now:

Gather More Information: Get specific details from affected users (browser, device, specific steps, etc.).
Check Service Health: See if there are any known issues from Microsoft.
Enable Tracing: If possible, enable tracing on the server to capture error logs.
Replicate in Sandbox: Try to reproduce the issue in a non-production environment.
Contact Microsoft Support: If you can't resolve it, open a support ticket.

By systematically working through these steps, you should be able to identify the root cause of the Advanced Find error and find a resolution. Remember to document your findings and keep users informed of your progress.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Best Regards,
Daivat Vartak

Community site session details

Advanced find get error: Record is unavailable

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates