RE: Remove Entitlements grid/add knowledgebase grid in Case for Interactive experience form using Powerapps
Hi Jolas365,
I noticed that form you show in screenshot is 'Case' form, not 'Case for Interactive experience ' form, you need add the form to the app.
Go Settings > App to open the app designer of the customer service app.
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Find Case entity and ensure 'Case for Interactive experience' form is checked.
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Save and publish all customizations.
Move to the one case record, you can select form you need.
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In ‘Case for Interactive experience’ form, there is an OOB kb article control in it.
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Now, you can remove or add any sub-grid you need in 'Case for Interactive experience' form in Powerapps to test again.
Regards,
Leah Ju
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