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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Customer Internal Acco...
Microsoft Dynamics AX (Archived)

Customer Internal Account Statement not showing data

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Posted on by oldman.logan 561

Hi everyone! 

There's some problem with our customer internal account statement (AX 2009). 

The report sometimes shows up empty (screenshot 2) but has transactions for the period and shows the totals. As you can see below, there are invoices posted for the customer in the transactions. 

I should say that the report works perfectly fine for other customers except a few like this one.

Is there something we are missing in the customer setup or during the transaction? 

5315.Trans.jpg

Statement.jpg

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  • Verified answer
    oldman.logan Profile Picture
    oldman.logan 561 on at
    RE: Customer Internal Account Statement not showing data

    Thanks Dr. Ludwig. I found this problem was for a specific cost center only. Specifying the cost center for the customer in the report filters rectifies the issue. 

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Internal Account Statement not showing data

    Do you apply filters when running the report?

    Can you identify a common characteristic of those customers where you have problems? Do they e.g. belong to the same customer group?

  • oldman.logan Profile Picture
    oldman.logan 561 on at
    RE: Customer Internal Account Statement not showing data

    Hi. I had the report looked at and they were unable to find anything wrong with the it. It seems to be only affecting few customers. For the rest, it is showing perfectly. We were wondering if there's something wrong with the customer setup or so.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Internal Account Statement not showing data

    Hi,

    In this case I would recommend that you get into contact with a developer who can debug this issue.

    If all users and systems are affected then there must be something wrong with the report

    Best regards

    Ludwig

  • oldman.logan Profile Picture
    oldman.logan 561 on at
    RE: Customer Internal Account Statement not showing data

    Hi Dr. Ludwig. How are you?

    Yes, this affects both test and live. All user accounts show the same issue for these customers.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Internal Account Statement not showing data

    Hi,

    Do you see the same if you run the report in your test or demo environment or is this something that you only see in the live application?

    Also, is your user account affected only or do your colleagues have the same issue?

    Best regards

    Ludwig

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