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Finance | Project Operations, Human Resources, ...
Answered

How to make customer inactive for transaction

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Posted on by 22,797 Most Valuable Professional

Hello,

I need an advice.

Is there any way I can make a customer inactive for bookings?

Regards,

Ramit

I have the same question (0)
  • Verified answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hello Ramit,

    You can put your customer on hold for all transactions.

    Doing that would stop people from using it.

    Best regards,

    Ludwig

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,672 Super User 2025 Season 2 on at

    Hi Ramit,

    Ludwig has already addressed the solution.

    In D365FO you can manage a customer transaction posting from Account Receiavle > All customers . Then choose the actual customer and go to "Credit and collections" tab and set "Invoicing adn delivery on hold" to All. Then the customer wil be added to "Customers on hold"

    For more information about each alternative on "Invoicing and delivery on hold" , you can check the following link:

    community.dynamics.com/.../d365-how-to-hold-customer-for-posting-transactions

    No – Customer is not blocked with any transactions.

    Invoice – Customer is blocked with posting picking lists, packing slips, invoices, including free text invoices

    All – Customer is blocked with posting all transaction types, including free text invoices, customer invoices, and payments.

    Payment – Invalid option for customer.

    Requisition – Invalid option for customer.

    Never – Customer is never put on hold for inactivity.

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