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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Trying to figure out w...
Customer experience | Sales, Customer Insights,...
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Trying to figure out where is an alertDialog called from while Resolving Case

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Posted on by wYh0iUt 30

Hello CRM Experts,

My question is quite simple, but resolution seems a bit harder than it looks, i guess.

When I am Resolving a Case and there is this missing field on our form, there is an alert that pops up, saying that this field is not filled, and I would like to understand where is this defined. As we lost this functionality in other environments and wished to understand how I can restore it.

I have been looking in all WebResources with VS Studio Code, I'm performing a search over all WRs and still can't find anything calling an AlertDialog or, having that particular message.

Am I missing something, is there another place where this alert could have been called?

I'm resolving a case from the ribbon button "Resolve Case" 

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Best regards,

Tihomir Bogoslovov

I have the same question (0)
  • Suggested answer
    wYh0iUt Profile Picture
    wYh0iUt 30 on at

    Alright, I've found what was the problem.

    It was a plugin that is running on preUpdate and throws an InvalidPluginExecutionException.

    if (string.IsNullOrEmpty(solution))
    throw new InvalidPluginExecutionException("Por favor preencha o campo solução antes de resolver o Case");

    But then what still bugs me is, how this invalidPluginExecutionException has this style of an Alert and, it doesn't look like a normal InvalidPluginExecutionException.

    Like this one here, 

    InvalidPluginExecutionException no longer returning a "nice" user message in CRM 365 9.1.0.2842 when resolving cases (incident entity) - Microsoft Dynamics CRM Forum Community Forum

    Any idea why the alert looks different than this one here? :) 

  • Verified answer
    Saeid G Profile Picture
    Saeid G 144 on at

    Resolve Case is Microsoft Out Of Box dialogue so it makes sense to not display the non user friendly error of the Plugins. You probably should be happy.

    I have never liked the OOB Resolve Case but luckily with new feature released by Microsoft you can change the ugly dialogue to custom form.

    Follow the steps in this document:

    learn.microsoft.com/.../modify-case-resolution-dialog

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