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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sales Order: Quantity ...
Small and medium business | Business Central, N...
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Sales Order: Quantity Shipped is less than Quantity on order

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Posted on by Nicram94 10

Hi all,

I have started to receive calls from customers regarding missing products from their orders. When I had a look at the sales order I can see that the quantity shipped is much less than quantity on the order. 

Is there a way to identify these issues before? Screenshot attached to show what I mean by the difference.

pastedimage1628163483198v1.png

Any advice is most welcome!

Thanks,

Marcin

I have the same question (0)
  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 49,402 Super User 2025 Season 2 on at
    RE: Sales Order: Quantity Shipped is less than Quantity on order

    It depends on how you setup the location card, but I believe that is not an error message it is just a information box and you can still ship it.

  • Nicram94 Profile Picture
    Nicram94 10 on at
    RE: Sales Order: Quantity Shipped is less than Quantity on order

    Hi Suresh,

    Sorry to bother, however I've encountered another issue. While this works, for some reason this specific order shows me the following error when I try to enter the remaining qty in qty. to ship. The error is: Warehouse Shipment is required for Line No.=70000.

    Is there any way to get around it?

    Thanks,

    Marcin

  • Nicram94 Profile Picture
    Nicram94 10 on at
    RE: Sales Order: Quantity Shipped is less than Quantity on order

    Perfect! thank you for the quick reply! It works now :)

  • Verified answer
    Suresh Kulla Profile Picture
    Suresh Kulla 49,402 Super User 2025 Season 2 on at
    RE: Sales Order: Quantity Shipped is less than Quantity on order

    During posting it will ship and invoice whatever the quantity you have in the Qty. to Ship field, the quantity shipped can be less that quantity and you can ship the remaining quantity by entering that in Qty. to ship again and post.

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