Stopped Customer Journey in Customer Insights - Journey

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Posted on by Wei Wang

We had a trigger-based journey in the solution, and we stopped the journey awhile ago. Now I'm trying to reactivate the trigger to make some edits. However I can't find a way to bring this stopped journey back to live. Does this mean once a customer journey is stopped, it can't be /reactivated/ again?

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PaulineKolde 732 Moderator on at

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Hi,

that's true. Once a trigger-based journey is stopped you can only delete it. You cannot copy it, but you have to rebuild the journey unfortunatley.

Hope this helps

Pauline

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Cui Hao on at

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Hi,

I'm afraid that's impossible.
I did some testing and this trigger based journey cannot be restarted once stopped.
This may be due to product limitations. In my personal guess, this is to ensure data consistency, if you can restart may lead to the previous data is rewritten or previous data is lost, so limit this feature.

Best regards,
Cui Hao

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CU28050841-0 4 on at

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Hi

Please check the following screenshot. You are able to duplicate it from the Journey's View

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