Dynamics GP - Credit Note shown in open Item even though applied to Sales invoice

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Posted on by kritpatel1980

To all Champion,

During posting process of Transaction - ( Applied Credit note to Sales invoice) there was user disconnection,

Credit note applied successfully and kill outstanding invoice xxxx but issue is, still i can see Credit note in Open Transaction - Customer Outstanding list and when zoom inside, it's shown CN note applied to xxxx Invoice no.

In short, CN applied successfully to Sales invoice but still shown in outstanding list, so net balance of customer shown lesser then actual by CN amount.

Regards,

Krit

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Microsoft Dynamics GP

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Gavin 2,508 on at

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Hi,

Are both the credit note and invoice showing a 0.00 amount remaining? If not in the first instance I'd run a "Reconcile" on "Outstanding Document Amounts" followed by the "Paid Transaction Removal" routine. i.e.

To run reconcile

Once this has finished hopefully the amount remaining will be zero.

Then run Paid Transaction Removal

Hopefully this will send the document to History.

Thanks

Gavin

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