My customer is on GP18.4 and uses the EFT feature for receivables. Is there a way to attach a description or comment to the ACH file. The client's customers would like to see a description on their bank statement. They are using a standard US - NACHA CCD format. The standard format does not have a place for a description (at least on the detail line)
We are also reaching out to the bank to determine what options they may have available. Has anyone else experienced a similar issue and how was it resolved? Looking for suggestions or advice.
Is the description going to be the same every time? If so, you could add a field to the EFT Format for the line you want it in and set the field as a constant and put your description for the constant.
If it is vendor specific, you could use look at the fields on the Vendor EFT Maintenance window and see if there is a field long enough for your description and then modify the EFT File Format to include that field.
Please note that just because the field is available in the EFT File Format window, not every field has been coded in the backend so some work, some do note.
If the above does not help, then you will likely need to look for a customization to your EFT module in GP.
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