Duplicate AutoNumber ID

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Posted on by Dynamic CRM

I have Created AutoNumber Field with AutoNumber DataType on Case Entity,
But While Creating Multiple case through Multiple Channels , It is creating Duplicate AutoNumber ID.

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Esteban Coto Alfaro on at

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Hello, could you attach some screenshots or explain the flow of what you did? Also here is attached the documentation of how auto-numbers work, it could be of help: docs.microsoft.com/.../create-auto-number-attributes.

Another solution that I might suggest is to set up duplicate detection rule: docs.microsoft.com/.../set-up-duplicate-detection-rules-keep-data-clean

Thanks!

Community Support Team - Esteban

If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

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Guido Preite 54,086 Moderator on at

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it's very strange because the oob autonumber is based on SQL so you can't have duplicates.

it's better to have screenshots of the autonumber configuration and of these duplicate record fields, if it's the oob autonumber you need to open a support ticket to microsoft.

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