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Hi,
I've just started experimenting with Customer Voice and my first experiences seem pretty good. However at the moment I only seem to be able to access the responses to a survey by opening the responses in the Customer Voice module. It would be great though if you could access the responses of a specific contact from within the sales module (like the insights tab where you can find marketing email opens and clicks etc.) Is this possible? And if so, how do I do this?
thank you!
Hello Julie Vorsselmans,
Yes, its possible.You can find the answer in a table named "msfp_surveyresponse".
Also, you can see this on timeline.
Regards,
Jimmy Passeti
Please mark as Verified if this answered your question!
Hi Jimmy,
Thanks for the feedback! When I search in Power Apps for a table 'msfp_surveyresponse', I don't seem to find anything. the only place I can find anything regarding survey responses is in the 'Contacts' table under 'relationships'. Any idea why this is or how I can add the table 'msfp_surveyresponse'?
In my timeline these activities also don't show. Can you perhaps help me further?
Thank you in advance!
Julie Vorsselmans,
Can you send a screenshot of the 'relationships' area?
Add or edit app components using the app designer:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/add-edit-app-components?view=op-9-1
Regards,Jimmy Passeti
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