Skip to main content



No record found.

Dynamics 365 Community / Forums / Human Resources forum / Benefit Plan cancellat...
Human Resources forum

Benefit Plan cancellation/terminate employee

Posted on by 285

Hi All, 

I'm trying to re-activate an employee after their termination action was cancelled. During the terminate action their benefit plans were cancelled. If I go into their worker benefit plans I have the option to reopen the plan, when I chose this option I can enter an effective date and a reason code. However, on the benefit plans screen I can still only see the cancelled plan. If I check employee benefits plan table I can see the new plan record as well as the cancelled plan.

I thought it might be a date issue so I replicated the same scenario with a back-dated termination. The same issue occurs except that the worker benefit plan screen is then completely blank. if I re-run the eligibility process , I am able to make selections for any plans/options that are available as long as they're deleted from worker benefit plans , but in this scenario the Life Insurance plan//option cannot be removed as it was confirmed and 'Remove confirm' option is greyed out.

So, I'm wondering what is the correct process to reinstate benefit plans after they have been cancelled? Thanks!

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,986 Super User

Martin Dráb Profile Picture

Martin Dráb 225,588 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans