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287Hi All,
I'm trying to re-activate an employee after their termination action was cancelled. During the terminate action their benefit plans were cancelled. If I go into their worker benefit plans I have the option to reopen the plan, when I chose this option I can enter an effective date and a reason code. However, on the benefit plans screen I can still only see the cancelled plan. If I check employee benefits plan table I can see the new plan record as well as the cancelled plan.
I thought it might be a date issue so I replicated the same scenario with a back-dated termination. The same issue occurs except that the worker benefit plan screen is then completely blank. if I re-run the eligibility process , I am able to make selections for any plans/options that are available as long as they're deleted from worker benefit plans , but in this scenario the Life Insurance plan//option cannot be removed as it was confirmed and 'Remove confirm' option is greyed out.
So, I'm wondering what is the correct process to reinstate benefit plans after they have been cancelled? Thanks!
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