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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Some Cases are disappe...
Service | Customer Service, Contact Center, Fie...
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Some Cases are disappearing in Customer Service Hub CRM Dashboard

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Posted on by PA-07040519-0
I'm facing this issue like i didn't delete the cases in D365 CRM dashboard and i can't find where to check this missing case and i'm a admin and have admin permission and i already find delete record and audit log view at power platform admin center but these cases are not found.
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Dynamics 365 Customer Service
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  • Adam_Sinim Profile Picture
    Adam_Sinim 17 on at
    Most likely not deleted, just filtered out. Check view filters and routing (status/owner/queue). Also try Advanced Find without filters, you’ll probably find them there.

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