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GP2013 and Emailing Statements Office 365

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Posted on by Rosemary

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Good day,

We recently upgraded to Office 365. Previously we used Outlook 2016 and we were able to send statements via email. The email account has been set up the users are able to send and receive emails.

In System > Preferences the server option is Exchange.

In GP Tools > Company > Email settings > Sales Series it says 'there is no email client', when I click ok, it then says 'Connection to the MAPI server not available'.

I am looking at this as a new setup, the email previously was externally hosted, POP3, so I'm not sure what I'm missing or where else I need to look. All the documentation I have read is from an on premise Exchange to Office 365.

Regards

Rosemary

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Derek Albaugh on at

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RE: GP2013 and Emailing Statements Office 365

I would look through our email troubleshooting guide for Dynamics GP to make sure you have all the requirements for emailing via Exchange in Dynamics GP.

docs.microsoft.com/.../email-troubleshooting-guide

With Exchange emailing in Dynamics GP 2013, we have these requirements:

--MFA must be disabled on the email accounts you're trying to use to email through Dynamics GP

--Basic Authentication must be enabled on the Exchange being used

--Autodiscover must be working

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