Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / [SOLVED] Query Builder...
Customer Service forum

[SOLVED] Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

(0) ShareShare
ReportReport
Posted on by Saif Ehsan 360

ISSUE DESCRIPTION:

Any help is greatly appreciated. A client has this error out of nowhere, Microsoft Support are not helping and we are stuck. Most entities show this error. No customisations were done to cause this issue. The only thing that happened is Microsoft added what they called a mitigation script to mark a record form as undeleted in order for a solution upgrade to work (which wasn't applied or anything).

Not sure why this is happening :-/

SOLUTION:

  • The issue is a DB/ScaleGroup versions issue.
  • Go to your instance, then go to the About section, you will see something similar to this:

Version 1612 (9.0.2.54) (DB 9.0.2.53) online

if the two versions are different and you are seeing query builder issues, raise a ticket with Microsoft and say that you think it is the version so it gets actioned faster.

  • Verified answer
    Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    The issue is a DB/ScaleGroup versions issue. Go to your instance, then go to the About section, you will see something similar to this:

    Version 1612 (9.0.2.54) (DB 9.0.2.53) online

    if the two versions are different and you are seeing query builder issues, raise a ticket with Microsoft and say that you think it is the version so it gets actioned faster.

    Good luck everyone!

  • Community Member Profile Picture
    Community Member on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    Is it the same error for all the entities?

    'EmailServerProfile' entity doesn't contain attribute with Name = 'dataencryptionkey' and NameMapping = 'Platform'

  • Alex Pizarro Profile Picture
    Alex Pizarro on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    We also have the exact same error via the web interface.

  • Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    PS: Microsoft confirms that this issue has nothing to do with the Script they had to apply, which I am having a little hard to believe.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,436 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans