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Dynamics 365 Community / Forums / Customer Service forum / [SOLVED] Query Builder...
Customer Service forum

[SOLVED] Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

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Posted on by Saif Ehsan 360

ISSUE DESCRIPTION:

Any help is greatly appreciated. A client has this error out of nowhere, Microsoft Support are not helping and we are stuck. Most entities show this error. No customisations were done to cause this issue. The only thing that happened is Microsoft added what they called a mitigation script to mark a record form as undeleted in order for a solution upgrade to work (which wasn't applied or anything).

Not sure why this is happening :-/

SOLUTION:

  • The issue is a DB/ScaleGroup versions issue.
  • Go to your instance, then go to the About section, you will see something similar to this:

Version 1612 (9.0.2.54) (DB 9.0.2.53) online

if the two versions are different and you are seeing query builder issues, raise a ticket with Microsoft and say that you think it is the version so it gets actioned faster.

I have the same question (0)
  • Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    PS: Microsoft confirms that this issue has nothing to do with the Script they had to apply, which I am having a little hard to believe.

  • Alex Pizarro Profile Picture
    Alex Pizarro on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    We also have the exact same error via the web interface.

  • Community Member Profile Picture
    Community Member on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    Is it the same error for all the entities?

    'EmailServerProfile' entity doesn't contain attribute with Name = 'dataencryptionkey' and NameMapping = 'Platform'

  • Verified answer
    Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Query Builder Error: The specified field does not exist in Microsoft Dynamics 365. If you contact support, please provide the technical details.

    The issue is a DB/ScaleGroup versions issue. Go to your instance, then go to the About section, you will see something similar to this:

    Version 1612 (9.0.2.54) (DB 9.0.2.53) online

    if the two versions are different and you are seeing query builder issues, raise a ticket with Microsoft and say that you think it is the version so it gets actioned faster.

    Good luck everyone!

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