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hi
i remark that whene i change the expiration date on service contract more several time, the expiration date on the line is not updated automayically like the first time:
is there somme thik to do or isit a bug ?
any help , thanks for all
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Hi,
[quote user="Kari Hanninen"]
If I understood previous message correctly, some coding efforts to modify NAV 2009SP2 default behaviour should be taken to overcome the issue?
[/quote]
Yes. It's not very complicated for a developer to do so, provided he knows the service module a little, or trusts my analysis ;-)
[quote user="Kari Hanninen"]
Is there no other way to extend the expiration dates on service contract lines? It is our default way of working and we have over 17.000 contract lines .
[/quote]
Not that I know of. You could work around changing the standard coding, but nonetheless it would be coding.
with best regards
Jens
If I understood previous message correctly, some coding efforts to modify NAV 2009SP2 default behaviour should be taken to overcome the issue? Is there no other way to extend the expiration dates on service contract lines? It is our default way of working and we have over 17.000 contract lines .
Hi,
I had a look on the code in T5965.36 "Expiration Date". Looks pretty selective... it changes the lines only if there is a new expiration date, and:
- to any date if it's only a quote
- only to a prior date if it's a contract, and the line has a later expiration date than entered, or none.
This sounds to me like non-desired behaviour. The result is that you can only shorten an existing contract, not extend.
The intention behind this is that you probably shouldn't be able to accidentally extend already expired contract lines. A good way out of this would be to mark expired lines as expired with an extra field, and change the code in T5965.36 "Expiration Date" to "change all non-expired lines accordingly, with consideration of already invoiced periods".
with best regards
Jens
thanks
Hello Abdelkader,
The updating of the expiration date of the contract header will automatically (via a confirmation message) update the lines just if such date is prior to the lines expiration date.
Best regards.
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