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Contact Matching on Multiple Email Addresses

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Posted on by lm1340

Is there a way to setup contact matching on forms to check for multiple email addresses?

We have contacts who have multiple aliases for the same email address (ex: john.doe@company.com and jd123@company.com). The contact record may have jd123@company.com in the primary email field and john.doe@company.com in the Email 2 field. If the customer completes a form and enters john.doe@company.com, I would like for the system to check both email fields before creating a new contact.

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Megancs98 64 on at

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Contact Matching on Multiple Email Addresses

Hello @Haig Liu
Can you please explain this a little more to me. I don't quite understand how the system will be able to check if the email address they have entered, matches one of the two emails on the contact.

Thank you
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Haig Liu Microsoft Employee on at

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RE: Contact Matching on Multiple Email Addresses

I think you need to change the HTML for the form:

1.Create two email text ,the second one set “Hide field” on and mapping emailaddress2:

2.open HTML write a function like this:

function copy(){

document.all["email2"].value=document.all["email1"].value;

}

Email1 and email2 are email code block “id”, they have the same value as the one after "for":

Don't forget to include the JS header file if you are going to use the JS language.