web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Error -2147220970

(0) ShareShare
ReportReport
Posted on by 9

When saving a new case entity a user gets the error message below:

Exception Message: Participating entity record of stage... is not valid.  When I look it up the error code all it means is "there was an unexpected error".  Does anyone have any insight as to what it means or what causes it to appear?

I have the same question (0)
  • edmunch Profile Picture
    on at

    Do you have any further details regarding this issue?  Is this on premise or online?  If on-premise then what is the version of D365/CRM?  Is this happening within steps of a BPF? Reproducing steps would help.

  • CCBSSCRM Profile Picture
    9 on at

    Thank you for replying Efrain, this is online.  The error appears after an initial save is attempted (the user fills out the information of the first stage then saves the record to continue).  Once the error appears there is no way to bypass it.  Out of 400+ users this is only happening to one person and I can’t figure out why.

  • necsa Profile Picture
    3,455 on at

    Hi,

    check the permissions of this user.

  • CCBSSCRM Profile Picture
    9 on at

    The permissions are exactly the same as other users who are not having any issues.

  • necsa Profile Picture
    3,455 on at

    Did you delete cash from the user PC and Browser?

  • CCBSSCRM Profile Picture
    9 on at

    The browser cache has been deleted several times, didn't delete it from the PC though.

  • CCBSSCRM Profile Picture
    9 on at

    Yesterday, I cleared the browser cache and found out Chrome needed to be updated (that was done).  So far the user hasn't experienced the error.

  • CCBSSCRM Profile Picture
    9 on at

    At the risk of speaking too soon, the user hasn't experienced any errors today creating cases.  Maybe updating the browser was the answer.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 146 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 59

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans