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E-mails marked as High importance

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Posted on by AndersRos

Hi,

All of the sudden, I have a series of emails, that is marked as /High importance/ when they are sent.

When the email was set up and tested, this wasn't the case.

Can't find anywhere to change it.

Anyone else is having this issue? And knows how to fix it

Best regards

Anders

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Dengliang Li Microsoft Employee on at

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Hi,

Can you provide detailed screenshots?
I don't see the /Marked as High importance/ option in the Delivery and interaction details of the email.

Have you used the Send an Email(V2) action of Power Automate Flow which has the Marked as High Importance option.

Best Regards,
Dengliang Li

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jaa 76 on at

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Hi! We are having the same issue. We did not send the Mails trough Power Automate, just normal real-time journeys. All of our mails are being labelled as high importance.

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AndersRos 12 on at

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Hi Dengliang Li

As jaa mentions, we don't send the mails through power automate. We set it up in real-time journeys. With the same templates we have been using for more than a year, and suddenly all mail are labelled as 'high importance'.
We have sent our emails through real-time Journeys. where we dont have any option to set the email priority. We've found it on the recieved emails in Outlook.

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Yulya Toporochan 84 on at

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We see the same issue for Test emails sent out from Real-time but not for regular emails.

@MSFT please inform what the issue is here?

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Dengliang Li Microsoft Employee on at

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Hi,

Have you set up rules in outlook to mark emails from Customer Insights Journey as 'High Importance'?

Best Regards,
Dengliang Li

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Community member 2 on at

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Noticed the same last week with test messages sent from Real-Time marketing being marked as high importance, didn't have the opportunity to test actual journey messages to end recipients.

Have checked again today and neither test or end-user journey messages are being marked as high importance. We have made no changes to the emails themselves, and have no rules set in outlook.

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mswallow 7 on at

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We noticed the same.

But it seems that only Realtime marketing emails with type Transactional get the label High priority.

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