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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / E-mails marked as High...
Customer experience | Sales, Customer Insights,...
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E-mails marked as High importance

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Posted on by AndersRos 12
Hi,
All of the sudden, I have a series of emails, that is marked as /High importance/ when they are sent.
When the email was set up and tested, this wasn't the case.
Can't find anywhere to change it. 
Anyone else is having this issue? And knows how to fix it
Best regards
Anders
  • mswallow Profile Picture
    mswallow 7 on at
    E-mails marked as High importance
    We noticed the same.
    But it seems that only Realtime marketing emails with type Transactional get the label High priority.
  • Community member Profile Picture
    Community member 2 on at
    E-mails marked as High importance
    Noticed the same last week with test messages sent from Real-Time marketing being marked as high importance, didn't have the opportunity to test actual journey messages to end recipients.
     
    Have checked again today and neither test or end-user journey messages are being marked as high importance. We have made no changes to the emails themselves, and have no rules set in outlook.
     
     
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    E-mails marked as High importance
    Hi,
     
    Have you set up rules in outlook to mark emails from Customer Insights Journey as 'High Importance'?
     
    Best Regards,
    Dengliang Li
     
     
  • Yulya Toporochan Profile Picture
    Yulya Toporochan 84 on at
    E-mails marked as High importance
    We see the same issue for Test emails sent out from Real-time but not for regular emails.
    @MSFT please inform what the issue is here?
     
  • AndersRos Profile Picture
    AndersRos 12 on at
    E-mails marked as High importance
    Hi Dengliang Li
    As jaa mentions, we don't send the mails through power automate. We set it up in real-time journeys. With the same templates we have been using for more than a year, and suddenly all mail are labelled as 'high importance'.

    We have sent our emails through real-time Journeys. where we dont have any option to set the email priority. We've found it on the recieved emails in Outlook.


  • jaa Profile Picture
    jaa 68 on at
    E-mails marked as High importance
    Hi! We are having the same issue. We did not send the Mails trough Power Automate, just normal real-time journeys. All of our mails are being labelled as high importance.
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    E-mails marked as High importance
    Hi,
     
    Can you provide detailed screenshots?
    I don't see the /Marked as High importance/ option in the Delivery and interaction details of the email.
     
    Have you used the Send an Email(V2) action of Power Automate Flow which has the Marked as High Importance option.
     
    Best Regards,
    Dengliang Li
     

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