Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Answered

User not appearing in search results when trying to assign case

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

This issue started this morning. I was attempting to assign role of case owner to one of my coworkers. However, when I searched for her, no results were returned. Her name is 'Caitlin;. 

When trying to do this from the "Research" stage in P-t-C Process, no records are found. 

Opera-Snapshot_5F00_2020_2D00_04_2D00_21_5F00_125945_5F00_uit.crm.dynamics.com.png

Same thing when trying to do this on the record itself:

Opera-Snapshot_5F00_2020_2D00_04_2D00_21_5F00_130224_5F00_uit.crm.dynamics.com.png

Despite not having changed views, I decided to change to "Application Users". Still no records found.

Opera-Snapshot_5F00_2020_2D00_04_2D00_21_5F00_130318_5F00_uit.crm.dynamics.com.png

Despite her being an Active Application User in the system:

Opera-Snapshot_5F00_2020_2D00_04_2D00_21_5F00_131040_5F00_uit.crm.dynamics.com.png

And other cases being assigned to her in the past (as recently as yesterday)

Opera-Snapshot_5F00_2020_2D00_04_2D00_21_5F00_130704_5F00_uit.crm.dynamics.com.png

Can anyone help me with this issue? Any assistance is much appreciated. 

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: User not appearing in search results when trying to assign case

    Hi partner,

    Please check the following parts.

    1.If your security role has the organization level on User Read, append to, append, assign permission.

    pastedimage1587541852544v1.png

    2.Go to "Application Users" view and check if "Caitlin" is in it.

    3.Go to User list and Advanced Find to search "Caitlin" and if there is any useful results.

    Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,431 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,503 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans