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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Sales Invoice Amount B...
Microsoft Dynamics NAV (Archived)

Sales Invoice Amount Blank

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Posted on by Community Member

I am new to this system and am performing some basic functionality testing.  I have created a sales order and posted it.  The sales invoice was in turn created.  When i print the invoice the quantity, rate per and amount are blank however inside the posted sales invoice card the quantities, amounts and total are present.

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  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,243 Super User 2025 Season 2 on at

    Could you please paste those two screenshots one the page and other the report which is showing blank. Are there any customizations done to the system or is this a demo DB.

  • Suggested answer
    Marcellus Profile Picture
    Marcellus 2,735 on at

    Hi 567navuser,

    Was there any customisation done on the Sales Invoice report?

    Are you printing a hardcopy or are you looking at the preview screen?

    Can you go to Departments/Administration/IT Administration/Reports/Report Selection - Sales, choose Invoice in the Usage field and let us know the report id that you are currently using?

  • Community Member Profile Picture
    Community Member on at

    Invoice-Print-Blank.pngPosted-Sales-Invoice-Card.png

    As for customization's i am not sure.    I purchased the system from a company called camelot 3pl.  they customize the warehousing portion of the system.  To my knowledge they do not do much with the other functionality.

  • Community Member Profile Picture
    Community Member on at

    Was there any customization done on the Sales Invoice report? NOT SURE BUT MORE THAN LIKELY.  I PURCHASED THE SYSTEM FROM CAMELOT 3PL WHICH CUSTOMIZED THE WAREHOUSING SECTION.  THERE FUNCTIONALITY IS NOT SUFFICIENT SO I AM HAVING TO BROADEN MY SCOPE WITH THE SYSTEM

    Are you printing a hardcopy or are you looking at the preview screen? EITHER HAS THE SAME RESULT

    Can you go to Departments/Administration/IT Administration/Reports/Report Selection - Sales, choose Invoice in the Usage field and let us know the report id that you are currently using? 37005347

  • Verified answer
    Amol Salvi Profile Picture
    Amol Salvi 18,698 on at

    By looking at the screenshot it seems like customize report and it might have some customization for displaying the value. Kindly take help of developer for checking the same

  • Verified answer
    Marcellus Profile Picture
    Marcellus 2,735 on at

    Agree with Amol.

  • Verified answer
    Tina Menezes Profile Picture
    Tina Menezes 2,582 on at

    Hi,

    You can check the design of the sales invoice report 206. The developer must have set some condition of probably the text box is value is hidden.

  • Community Member Profile Picture
    Community Member on at

    Thanks everyone.  The report was customized and adding the 206 report worked great.

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