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Incoming emails to queue can take several minutes

Posted on by Microsoft Employee

One of the mailboxes we have setup as a queue can take several minutes to process emails and put them in the queue. Is this normal? Normally it can take up to 5 minutes or more to put an email in the queue in Dynamics. 

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Incoming emails to queue can take several minutes

    Hi Partner,

    If you mean you created a mailbox in Email Configuration and created a queue with this mailbox, it is normal.

    pastedimage1601344890358v1.png

    docs.microsoft.com/.../server-side-synchronization

    pastedimage1601344914621v2.png

    In D365, email synchronization occurs every 5 minutes.

    Regards,

    Leo

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